Upcoming strikes
Please Note: Refunds for journeys that do not involve the London Underground (Tube) will not be granted solely due to Tube strikes. If your booked itinerary consists exclusively of rail travel and does not include any Tube services, the disruption of Tube operations will not constitute grounds for a refund. Refund eligibility is determined by the status of the scheduled trains on your itinerary.
Overtime bans
It's important to note that the overtime ban isn't considered a full strike, and no DNT (Do Not Travel) messaging is in place. A refund will only be available if the train has been cancelled, and customers choose not to travel.
Refunds
If you are affected by industrial action and decide not to travel, you can always request an instant refund online by following our step-by-step guide which explains how to use our refund system.
Ticket validity arrangements
If you hold a ticket dated on a strike day falling within the date ranges below, you can use it as-is on a number of alternative days. You do not need to replace your ticket or re-book.
This policy applies to tickets where any leg of the journey involves travelling on an affected trains.
| Date Range | Ticket Validity |
|
Tue 7 to Thu 9 May 2024 inclusive
|
Valid on Mon 6th May 2024 up to and including Mon 13th May 2024 |
Travel within London: Customers presenting magstripe National Rail tickets (Singles, Returns or Season Tickets) for journeys across London are permitted to travel on TfL services (bus, Tube, tram or DLR) on reasonable routes only, on the days of the National Rail industrial action only. Please note if your ticket is for a journey that includes crossing London it will not be valid on London Underground services on an alternative date.
TfL have confirmed that customers will not be able to use London Buses or London Trams as an alternative on any day; nor use London Underground or DLR outside of the valid route and on the date shown as noted above. Customers will be expected to pay for their TfL journeys as normal.
If your ticket includes a TfL journey, a refund is only applicable if the entire ticket remains unused. We cannot issue a refund solely for the TfL portion if you have already travelled on the ticket.
- Passengers are advised to travel as closely aligned with their original booking times as possible.
- Those with tickets valid for travel across London must adhere to the specified date on their ticket or use PAYG/a new ticket for the London Underground segment if traveling the day before or after.
- Seat reservations cannot be honoured if passengers choose to travel on a different day.
- Customers desiring to amend Advance tickets (by re-booking and claiming a refund on the originals) to travel outside this easement may do so, following the standard Advance ticket terms and conditions.